Refund & Return Policy

Refund & Return Policy

Last Updated: August 22, 2026

At Cake A Wish by Charvi, every cake, dessert, and baked product is freshly prepared and made to order. Because our products are perishable and prepared specifically for each customer, we maintain a strict No Return and No Exchange Policy.

By placing an order with us, you acknowledge and agree to the terms below.

1. No Return & No Exchange

All orders placed with Cake A Wish by Charvi are non-returnable and non-exchangeable.

Once an order has been confirmed and preparation has begun, we cannot accept requests to:

  • Return the product

  • Exchange the product for another item

  • Change the flavour, design, size, or other specifications after preparation has started

  • Return an order because of a change of mind

  • Exchange an order because the product is not as expected based on personal preference

This policy applies because our products are freshly prepared and made specifically for each order.

2. Order Cancellation

Customers are requested to carefully review all order details before confirming their order.

Cancellation requests may be considered only if the order has not yet entered the preparation process.

Once preparation, customization, or decoration has started, the order cannot normally be cancelled and the amount paid will not be refundable.

For cancellation requests, please contact us as soon as possible after placing the order.

3. Refunds

As a general policy, all confirmed orders are non-refundable.

However, if you receive an order that is demonstrably incorrect, significantly damaged during delivery, or has a genuine quality issue attributable to Cake A Wish by Charvi, we may review the matter and, at our discretion and where appropriate, offer a replacement or refund.

Any approved refund will be processed through the applicable payment method or another mutually agreed method.

4. Incorrect or Damaged Orders

We take great care when preparing and packaging every order.

If you believe that you have received:

  • The wrong product

  • A significantly damaged product

  • An item substantially different from the confirmed order

  • A product with a genuine quality issue attributable to us

please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

  1. Your order details

  2. Clear photographs or videos of the product and packaging

  3. A description of the issue

  4. Any relevant delivery information

We will review the concern and determine the appropriate resolution.

5. Personal Preferences

Refunds, returns, or exchanges will not be provided for subjective reasons such as:

  • Change of mind

  • Preference for a different flavour

  • Preference for a different colour or design

  • Personal taste preferences

  • The product looking different from a reference image where reasonable variations are expected

  • Minor variations resulting from handmade preparation

Custom cakes and desserts are handmade products, and slight variations in colour, decoration, texture, or finishing may occur.

6. Custom Orders

Custom cakes and other personalized products are prepared according to the details confirmed by the customer.

Customers are responsible for checking the following before confirming their order:

  • Cake size

  • Flavour

  • Design

  • Colour

  • Message/text

  • Name and spelling

  • Date of delivery/pickup

  • Delivery address

  • Any other customization details

Once the order has been confirmed and preparation has started, changes may not be possible.

7. Delivery Issues

Customers should ensure that the delivery details provided at the time of ordering are accurate.

Cake A Wish by Charvi cannot be held responsible for issues caused by:

  • An incorrect or incomplete address provided by the customer

  • The customer being unavailable to receive the order

  • Failure to respond to delivery communication

  • Delays caused by circumstances outside our reasonable control

If a product is damaged or there is another genuine issue attributable to the delivery process, please contact us promptly with photographs so that we can review the situation.

8. Refund Eligibility

Where a refund is approved after review, the amount refunded will generally relate to the affected product/order.

Refunds will not automatically be provided for minor variations that are inherent to handmade products or for issues caused by incorrect information supplied by the customer.

9. How to Contact Us

For any concerns regarding an order, please contact Cake A Wish by Charvi as soon as possible.

Website: Cake A Wish by Charvi
Instagram: @cakeawish_bycharvi

Please include your order details and photographs/videos where relevant so that we can review your concern efficiently.

10. Policy Changes

Cake A Wish by Charvi reserves the right to update or modify this Refund & Return Policy when necessary. Any updated policy will be published on this page with the revised date.

11. Acceptance of This Policy

By placing an order with Cake A Wish by Charvi, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

Cake A Wish by Charvi
Freshly baked. Made with care. Made to order.

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